Reservations and lodging policy
RESERVATIONS AND LODGING POLICY
You can guarantee your reservation with credit card.
The credit card number informed at reservation will be verified within the 24h prior to arrival date. If it´s invalid we will contact you for a new valid guarantee. If we do not receive it we may cancel the reservation.
If the reservation it´s done with less than 24h prior to arrival hour you should advice a valid credit card within 2 hours.
Without confirmation and guarantee we only keep the reservation until 18h (6 pm) of the arrival date.
Please read the reservation policy in your confirmation voucher after reservation.
For guaranteed reservations in case of no show we will charge one room night.
In case of no show the reservation will be cancelled.
No show conditions may be modified in special dates as Carnival, Reveillon, etc.
LEAVING THE HOTEL BEFORE CONTRACTED DATE
In case of early departure (before contracted date) after checking in, we will not refund any amount already paid.
. Check In after 14h00 (2 pm); check out until 12h00 (noon)
. Our rate have a complimentary buffet breakfast included – one per day per person in Atlântico Sul Restaurant.
. Booking Superior Lateral or Standard rooms please inform if you prefer a double bed or two separated beds.
. Half and full board available. Childs from 4 to 10 years old, have 50% discount on Half and Full board.
. We do not accept personal bank checks. We accept major credit cards.
According to Brazilian law 6.022 , before checking in you must fill the lodging form with: full name, passport number, full address, nationality, telephone and e-mail.
CHILDS AND EXTRA ADULTS IN THE ROOMS
. We offer the stay of one child until 10 years old, staying in parents room in a cot or extra bed in room typologies with capacity for the child. This special condition can be modified in special dates.
. Extra adults (3rd person) will be lodged in a extra bed. Extra beds and cots are subject to availability.
. We do not allow people that are not guest of the hotel in rooms area.
. We do not accept pets
According to Brazilian regulations we will not accept any minor (childs under 18 years old) without the parents and their identification documents that prove parenthood.
Childs checking in without the parents must have legal authorization signed by both parents and original identity documents.